Privacy Policy & Data Protection
Last updated:
1. Introduction
Advance S&S Physiotherapy is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, use our website, or receive physiotherapy services.
2. Who We Are (Data Controller)
Advance S&S Physiotherapy is the data controller responsible for your personal information.
Contact details:
Email: contact@advancessphysio.co.uk
Information Commissioners Office (ICO) Registration Reference: ZC105226.
If you have any questions about this policy or how your data is handled, please contact us using the details above.
3. What Information We Collect
We may collect and process the following information:
Name, address, telephone number, and email address
Date of birth
Medical and health information relevant to physiotherapy assessment and treatment
Information provided during appointments, assessments, and treatment sessions.
Correspondence via email, telephone, or website contact forms
Health information is classed as special category data and is handled with additional care and confidentiality.
We may share data only with trusted service providers (like analytics or email services) who help us operate the website — and only under strict confidentiality agreements.
4. Why We Collect Your Information
We collect and use personal information to:
Provide physiotherapy assessment and treatment
Communicate with you regarding appointments or care
Maintain accurate and appropriate clinical records
Meet legal, regulatory, and professional obligations
The lawful basis for processing your data includes consent, provision of healthcare, and compliance with legal requirements.
We use cookies to improve functionality and enhance your experience. You can modify or disable cookies in your browser settings. However, this may affect certain website features.
5. How We Store and Protect Your Information
Personal and clinical information is stored securely and accessed only by authorised physiotherapists involved in your care.
Appropriate technical and organisational measures are in place to protect information from unauthorised access, loss, or misuse. Data is handled confidentially and in accordance with professional standards.
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
6. Sharing Your Information
Your personal information will not be shared without your consent unless there is a legal obligation to do so or it is necessary to protect your health or safety.
7. How Long We Keep Your Information
Clinical records are retained in line with legal and professional requirements. Personal data is not kept longer than necessary and is securely disposed of when discharged from our care.
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete information
Request deletion of data where appropriate
Requests can be made by contacting us using the details provided above.
9. Cookies
This website may use essential cookies to ensure it functions correctly. These cookies do not collect personal or clinical information.
By using this website, you consent to the use of essential cookies.
10. Complaints and Further Information
If you have concerns about how your personal information is handled, please contact us so we can address the issue promptly.